Return & Refund Policy
At Veyzo, we want you to feel confident and satisfied with your purchase. If something is not right with your furniture or home product order, we are here to help make the return process as simple and straightforward as possible.
Key Return Information
Return Window: 30 days from the date of delivery
Restocking Fee: None ($0.00)
Return Method: By mail or another approved return method
Return Shipping for Defective or Damaged Items: Free when applicable; we may provide a prepaid return label
Return Shipping for Change of Mind: Customer is responsible for return shipping costs
Refund Processing Time: Up to 10 business days after return approval
How to Start a Return
To request a return, please contact us at support@veyzo.shop and provide the following information:
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Your full name and order number
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The item or items you would like to return
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The reason for the return, such as damage, an incorrect item, a manufacturing defect, or no longer needing the item
Important: Please do not send any items back without receiving return approval from us first.
Once your return request is approved, we will provide the appropriate return address and detailed instructions for returning your item.
Return Eligibility
To qualify for a return, items must generally:
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Be unused and in the same condition as received
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Not show signs of excessive wear, misuse, stains, or damage caused after delivery
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Include the original packaging and any included accessories, hardware, or components when applicable
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Be returned within the applicable 30-day return period
Certain products may have additional return requirements or restrictions. If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Return Shipping Policy
We aim to keep our return process clear and transparent.
Defective or Damaged Items
If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible. We will review the issue and, when applicable, cover the return shipping cost or provide a prepaid return label.
Customer-Initiated Returns
If you are returning an item because of a change of mind, ordering the wrong product, or simply no longer needing the item, you will generally be responsible for the return shipping costs unless otherwise agreed by Veyzo.
Original shipping fees are generally non-refundable unless the return is due to an error on our part or because the item arrived damaged or defective.
Damages & Issues
Please inspect your order as soon as it arrives.
Shipping Damage
If your package or item arrives damaged, please contact us as soon as possible. To help us review and resolve the issue, we may request photographs of the damaged item, packaging, or other relevant information.
Incorrect or Defective Items
If you receive the wrong item or an item with a manufacturing defect, please contact us within the applicable return period so we can assist you with an appropriate solution.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
Approved Returns
If your return is approved, your refund will generally be issued to your original payment method.
Refund Processing Time
Please allow up to 10 business days for your refund to be processed after approval. Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
Exchanges
If you would like a different item, the best option is generally to return the original item first, subject to the return eligibility requirements above.
Once your return has been approved, you may place a new order for the item you would like.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Veyzo
Email: support@veyzo.shop
Phone: +1-615-234-4367
Address: 678 Deerfield Dr, Murfreesboro, TN 37129
We are happy to help and will do our best to make your shopping experience with Veyzo smooth and convenient.